Lab

Small, working tools — calculators, simulators, and data utilities that run entirely in your browser. This is where analytical thinking turns into something you can actually click on.

• QA Calculator

  Build a weighted QA scorecard with fail-all and fail-section zero-tolerance tiers, score an evaluation, get a live result. Runs entirely in your browser.

• NPS Confidence Calculator

  NPS is a difference of two proportions, not a single trustworthy number — see the real margin of error for your sample size, and how many responses you actually need.

• Cross-Tab Finder

  Paste two metrics side by side and see where they diverge — the same technique behind the case studies on this site, as a tool you can run on your own data.

• Contact Center Simulator

  Erlang C staffing calculator with live sliders — volume and handle time in, required agents and service level out, plus a chart showing how non-linear that relationship really is.

• Decision Tree Builder

  Turn a dense flowchart SOP into a guided, one-question-at-a-time tool — build the logic, then walk through it like the person using it would.